Canadian-Based Contact Centre and Call Centre Support
We provide a full range of custom contact centre solutions to organizations of all sizes, including multi-channel customer support with 24/7 call answer service and much more.
We work with small businesses who need emergency after-hours phone support, mid-size companies looking for leading-edge business advisory services, Fortune 500 enterprises who require high touch, high volume, multi-channel Contact Centre services—and everyone in between.
We are also dedicated to developing tailor-made customer interaction management and brand growth strategies, with extra specialization in the following areas: Healthcare, Transportation, Finance, Utilities & Energy, Government & Public Sectors, and Higher Education.
Invaluable Customer Support For Organizations Of All Sizes
At Line One, we focus on your unique business needs because we don't believe in one-size-fits all solutions. Once we understand what you need for your contact centre, help desk, service desk, customer support and/or social media, we'll work within your parameters and budget, fully committed to helping you achieve your goals.
Contact Centres
From basic call answering services to a multi-function Contact Centre, our 100% Canadian-based team works closely with you to understand your business first. Then we develop a custom contact centre solution that delivers, using enterprise-grade infrastructure that is simultaneously mirrored in Tier 3 Data Centres in Toronto and Calgary. We provide call centre services across Canada.
Service Desk/Help Desk
We use our cutting-edge ITIL framework to develop an IT solution that will provide your customers with technical support that guarantees all their questions, queries, and incidents are handled the right way, right away. We promise that your users will get the help they want, on the first contact, every time with our outsourced IT Help Desk services. We can help you with service desk inquiries across Canada.
Affordable Social Media Management
Our social media management services and monitoring technology work with virtually every platform (Facebook, Pinterest, LinkedIn, YouTube, etc.) and budget. Our highly trained social media response team will monitor your entire Social Footprint, allowing you to quickly respond to and manage critical online incidents, as well as connect digitally with new, existing, and potential customers. We provide social media management services across Canada.
Business Advisory Services
Our dedicated Business Advisory Services team provides industry-leading solutions in a wide variety of areas, including strategic planning, cloud enablement, and technical and infrastructure assessments. We work with you to identify your requirements and develop a clear set of deliverables. We’ll then ensure you get exactly what you need, including materials, roadmaps, and documentation that you can actually use. We provide social media management services across Canada.
Line One Contact Centres Inc answers more than 90% of phone calls every single month, and in the past two years the client has never had a complaint about their services. The team is quick to adjust to new technologies, organized, and provides a high level of communication and responsiveness.
IT Director, National Homebuilding Company
They consistently meet their accuracy goals. Line One Contact Centres Inc integrates with the client’s database and coordinates via a portal that they use to implement changes and track performance. They’re in continuous communication via Microsoft Teams, phone, and email.
Office Manager, Nonprofit
Equipped with reliable skills in customer support, Line One Contact Centres Inc's efforts continue to result in the client's increased response rate. Their flexible team instigates productive suggestions that ultimately lead to solutions that enhance the client's business.
Manager, Recreational Vehicle Manufacturer
“We have been using Line One for over a decade for our technical support needs and have been very impressed. We have a diverse set of connectivity products with complicated support procedures and they have been able to adapt to our needs and deliver excellent customer service.”
Chris, ABC Communications
